Warranty Information

Warranty Information

Consumer products purchased within the UK and Ireland are eligible for a warranty to cover genuine manufacturing defect.

If a product fails during the warranty period, the customer is entitled to a free of charge repair under the specified terms. This is provided that a valid purchase receipt is submitted with the product and the fault is one of legitimate electrical or mechanical failure.

Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the warranty and any repairs of this nature would be chargeable.

Consumable items are not covered under the warranty. They include, but are not limited to, batteries, bulbs, bags, cassettes, SD cards, cables etc.

This warranty is non transferrable. In addition, any repairs carried out by non authorised personnel will invalidate the warranty.

Below is a list of our product range, with details of the applicable warranty period (as valid in UK and Eire) and links to the warranty documentation, providing full terms and conditions of the warranty.

Pan European Warranty
Consumer products purchased in Europe (including those purchased in UK and Ireland) are eligible for a Pan European warranty to cover genuine manufacturing defect. The length of this warranty is dependent on the warranty period offered on the specific product type in the country in which the service is being undertaken. The exception to this being only if the warranty provided in the country of purchase is greater than that of the country in which the service is provided.

Countries participating in this Pan European warranty are listed here.

If a product fails during the warranty period, the customer is entitled to a free of charge repair under the warranty terms of the country in which they are staying. This is provided that a valid purchase receipt is submitted and the fault is one of legitimate electrical or mechanical failure. For specific information on the warranty period provided by the country that you are in, please refer directly to their website and click here.

Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the warranty and any repairs of this nature would be chargeable.

Consumable items are not covered under the warranty. They include, but are not limited to, batteries, bulbs, bags, cassettes, SD cards, cables etc.

This warranty is non transferrable. In addition, any repairs carried out by non authorised personnel will invalidate the warranty.

To see our additional information relating to CE marking (which is imperative on a purchase made within the EU in order to obtain service), please click here.

To obtain information on the terms and conditions of the warranty, please click here. For service in other participating countries, please click here.

Limited Worldwide Warranty
Digital Stills Cameras and Camcorders also qualify for a limited worldwide warranty, enabling service to be carried out in countries outside of the EU.

To obtain service under this additional warranty, a full purchase receipt and relevant limited worldwide warranty documentation (as issued at the time of purchase) must be presented to the service agent.

If a product fails during the warranty period, the customer is entitled to a free of charge repair under the terms of the country in which they are staying. This is provided that a valid purchase receipt and relevant limited worldwide documentation is submitted and the fault is one of legitimate electrical or mechanical failure.

Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the warranty and any repairs of this nature would be chargeable.

Consumable items are not covered under the warranty. They include, but are not limited to, batteries, bulbs, bags, cassettes, SD cards, cables etc.

This warranty is non transferrable. In addition, any repairs carried out by non authorised personnel will invalidate the warranty.

To see our additional information relating to CE marking (which is imperative on a purchase made within the EU in order to obtain service), please click here.

To obtain information on the terms and conditions of the warranty, please click here. For service in other participating countries, please click here.

Countries participating in the Panasonic Limited Worldwide Warranty